Shipping & Returns

Everything you need to know about shipping, delivery, and our return policy.

Shipping Information

Shipping Methods

We offer the following shipping options:

  • Priority Mail Express: 1-2 business days
  • Priority Mail: 2-3 business days
  • Standard Overnight: Next business day
  • Next Day Air: Next business day

* Insurance included at an extra cost.

Order Processing

All orders are made to order and typically take 1-3 weeks to process before shipping. You will see exact shipping prices calculated and displayed during checkout.

You will receive a shipping confirmation email with tracking information once your order has been shipped.

International Shipping

We ship worldwide. International shipping rates are calculated at checkout based on destination and package weight.

Please note that customers are responsible for any customs duties, taxes, or fees that may be imposed by their country's customs department.

International orders typically arrive within 7-14 business days, depending on the destination and customs processing times.

Returns & Exchanges

Return Policy

Since all our jewelry is custom-made, items are not eligible for return or exchange unless there is a manufacturing defect.

If you believe your item has a defect, please contact us within 7 days of receipt with photos for evaluation.

Defect Resolution Process

To report a manufacturing defect:

  1. Email support@aithejeweler.com with clear photos of the issue
  2. Include your order number and detailed description
  3. Our quality team will evaluate within 2 business days
  4. If approved, we'll arrange for repair, replacement, or refund

Quality Guarantee

We stand behind our craftsmanship. All items are thoroughly inspected before shipping.

For confirmed manufacturing defects, we cover all return shipping costs and will expedite your replacement.

Frequently Asked Questions

How long will it take to receive my order?

Standard shipping typically takes 5-7 business days after processing. Express shipping is 2-3 business days, and Next Day Delivery is available for orders placed before 12pm EST.

Can I change or cancel my order?

Orders can be modified or canceled within 24 hours of placement. Please contact our customer service team immediately if you need to make changes.

Do you offer gift wrapping?

Yes, we offer complimentary gift wrapping for all orders. You can select this option during checkout and add a personalized message.

What if my jewelry arrives damaged?

If your item arrives damaged, please contact us within 48 hours with photos of the damage, and we'll arrange a replacement or refund.

Do you ship to P.O. boxes?

Yes, we can ship to P.O. boxes for standard shipping, but express and next-day delivery require a physical address.

Still have questions?

Our customer service team is here to help with any questions about shipping, returns, or your order.

Contact Us